Planning a trip nowadays can be really rewarding, giving you- among other things- the chance to book flights and accommodation at a much lower rate.
We know that the current situation calls for the security and flexibility that only an operator with a solid know-how and a reputation for excellence may offer. With that in mind, in Chile On The Go we have created the “Travel Flexibly” program, a risk-free plan which gives travelers the peace of mind to organize their next adventure with the knowledge that they may make any necessary changes to suit the circumstances.

• For new bookings made between January 1st, 2022 and January 31st, 2023 with departure dates prior to June 30th 2023, you may cancel your booking up to 30 days prior to departure, in the event of a COVID-19-related reason*, with the benefit of a full refund without cancellation fees (excluding flights) and with a simple email request.

*at home or in your travel destination (such as local restrictions of government, restrictions to re-entry to its country of residence)

• Between 30 days and departure date: you´ll be able to postpone the trip without fees (excluding flights), receiving a credit toward future travel valid through March 31st, 2024; that credit is non-transferable and non-refundable and will be applied as an offset to the new booking cost. All other standard terms and conditions apply to the booking. Where suppliers do not allow postponement or a refund, we will only pass on charges where they are applied. Certain flights have to be paid for at the time of booking and will be non-refundable, in which case we will mirror the applicable policy of the airline.

* Refund or propose the postponement shall be made within 30 days of the written request from the traveler to cancel the trip.