TERMS AND CONDITIONS
TERMS AND CONDITIONS
Apply following cancellation conditions (subject to mandatory legal provision) :
From May 1st 2021, cancellation policy described below applies:
Trips concerned:
All bookings (materialized by the traveler payment) confirmed before December, 31st 2022 with a departure date before June, 30th 2023
Reason of cancellation:
For all cancellation related to the COVID-19 pandemy in the traveler’s country of residence (such as local restrictions of government, restrictions to re-entry to its country of residence).
Cancellation policy:
– Up to 30 days before departure: no cancellation fees.
The traveler will benefit from a refund without cancellation fees (excluding flights) up to 30 days before the departure date with a simple email request.
-Between 30 days and departure date: postpone the trip in accordance with the traveler without fees (excluding flights)! Of course, if the traveler refuses to postpone the trip, your usual cancellation policy may apply.
Refund or propose the postponement shall be made within 30 days of the written request from the traveler to cancel the trip.
a) Booking: A booking is confirmed by Chile On The Go once a non‐refundable deposit of 20% of the total cost of the trip has been received. All flights included in the total price of the trip, both international and domestic, must be paid 100% in advance to secure availability.
b) Contract: The booking confirmation creates a binding contract between Chile On The Go and the client and all persons named on the booking form, effective from the date the deposit is received.
c) Payment: The balance due must be paid in full one month before the commencement date of the trip. If the balance is unpaid, Chile On The Go will consider the booking canceled by the client. If the commencement date of the trip is one month or less from the date of booking, then the total balance must be paid at the time of booking. All prices are quoted in US dollars and all payments must be made in US dollars or Euro equivalent based on the exchange rate at the time of booking.
a) Changes: If the client wishes to make a change to their booking, it must be done by the person who signed the booking form. Although Chile On The Go will endeavor to do its best to accommodate changes and additions, no guarantee can be made of availabilities. All additional costs or charges incurred by Chile On The Go as a result of the changes will be charged to the client.
b) Cancellation, effective upon receipt of written notification, are subject to the following penalties of the full trip price:
20% non-refundable deposit due at the time of confirmation
90 - 60 days prior to arrival: 50% penalty + air tickets
60 - 30 days prior to arrival: 75% penalty + air tickets
30 days or less prior to arrival: 100% penalty of the total trip
Specials cancelation policies
*Any refund of canceled flight tickets will be subject to the policy of the airline.
*Any refund of canceled cruise ships will be subject to the policy of the Cruise Company
*Any refund of All-inclusive lodges with the particular policy will be subject to the Property’s policy
*Any refund during Festive Season is subject to special conditions
*Any refund during Festive Season is subject to special conditions
While Chile On The Go will use its best endeavors to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Chile On The Go reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a major change is known to us, the Client will be told at the time of the booking. If a major change becomes necessary after booking Chile On The Go will inform the Clients as soon as reasonably possible. When a major change is made the Client will have the choice of accepting the change of arrangements, purchasing any other available tour or canceling the tour and obtaining a full refund. Provided that the major change is not because of force majeure. Force majeure is war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Chile On The Go. Chile On The Go is not liable for any charges in the event of a change -‐ beyond their control-‐ to the departure time or date of a flight or other form of transport.
Chile On The Go advises their clients that it is their responsibility to possess a valid passport for the duration of their trip, appropriate visa requirements for every country they will visit and all necessary vaccinations. Chile On The Go can supply information to the client in this regard but accepts no responsibility for lack of any of the above items on the part of the client.
Unaccompanied minors under the age of 18 will not be granted a booking. Persons over the age of 60 may be required to present medical evidence of fitness to travel on certain itineraries. Clients should make sure that their health and fitness is in line with the requirements of their chosen itinerary before booking. Agents of Chile On The Go (guides etc.) are the authoritative parties while on the tour and if any client is deemed by these authoritative parties to pose a threat to the safe, comfortable or happy progress of a tour, the client may be asked to refrain from taking part in some or all of the remaining tour. Anyone suffering from illness or disability must inform Chile On The Go of the condition at the time of booking or will be deemed to be in breach of these booking conditions. If part of the tour contains a boat excursion, the client must advise Chile On The Go if they are unable to swim.
If a client wishes to make a complaint, they should do so to the agent of Chile On The Go at the time of the issue arising. If the situation remains unresolved, a complaint must be made in writing to Chile On The Go within 28 days of the completion of the trip.
Chile On The Go accepts responsibility for ensuring that the holiday which the Client books with them is supplied as described in the final version of the travel program the Client will receive upon arrival and the services reach a reasonable standard. Chile On The Go acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.